We strive to provide high-quality digital products to our customers. However, due to the nature of digital products, we have a specific refund policy to ensure fairness and clarity.
1. Refund Eligibility
Refunds are only available under the following conditions:
- Technical Issues: If you experience significant technical issues with the product that prevent its use and you have attempted troubleshooting as outlined in our support resources.
- Incorrect Purchase: If the product purchased is not the product you intended to buy (e.g., you purchased a different bundle or type of product).
2. Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Send an email to support@digitostocks.com with your order number, a detailed explanation of the issue, and any relevant screenshots or error messages.
- Review Period: We will review your request and respond within 7 business days. During this period, we may request additional information to verify the issue.
- Resolution: If your request is approved, we will process the refund to your original payment method within 7 business days from the date of approval.
3. Non-Refundable Items
Please note that refunds are not available for:
- Change of Mind: If you simply change your mind or realize that the product does not meet your needs.
- Product Misuse: If the product has been used or altered in a way not intended by its design.
- Ineligible Requests: Requests made outside the 14-day window for refunds, or those not meeting our eligibility criteria.
4. Support and Assistance
For any issues or assistance, please reach out to our support team at support@digitostocks.com or Contact Us. We are here to help and ensure your satisfaction with our products.
5. Policy Updates
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our website, and the updated policy will be effective immediately upon posting.
Thank you for your understanding and support.